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Section 7: Problems with wrong Program Guide Data
I removed my CableCARD and now my program guide data is wrong. What do I
need to do?
When a CableCARD is no longer installed in the Moxi HD DVR, you must perform a channel scan.
to find the channels you receive*. You will not receive video until you do the channel scan.
Go to Moxi Menu/Settings/Channel List. Choose the Channel Scan card. Be aware that the scan
can take 5-15 minutes to complete and should not be interrupted.
To get the most from your Moxi HD DVR, the best solution is to reinstall the CableCARD.
*When a Switched Digital Video Tuning Adapter is also installed, a channel scan is not necessary.
I need to update my guide data, but when I select the Update Guide Data button
and the Refresh Connection button in Diagnostics I get a failure message. What
are the possible problems?
Your in-home Internet connection to the Moxi system may not be working.
You may be having problems connecting to your Internet service provider.
The Moxi Portal may be busy or temporarily down for maintenance. Try again later. Go to
moxi.com to verify the site’s status.
Why does the program guide information in Moxi Menu not match the cable
channels I usually have?
If you selected the wrong zip code, cable provider, and/or wrong channel lineup when you set up
the device in your Moxi account, the wrong program guide information was downloaded to your
Moxi. In your Moxi account, select Manage Moxi Devices and then the Moxi device that needs
updating. On the resulting screen, look for the name of the channel lineup currently assigned.
Next to the name is an [edit] option. Select [edit] and verify or update your zip code, cable
provider, and channel lineup.
If you are using basic analog cable, and not all of your subscribed channels display in your
channel list, try going to moxi.com and selecting the digital cable lineup instead of your analog
subscription. Use the Channel List option in Settings to select only the channels to which you
subscribe. (If you do not de-select unavailable channels, they will display in the Moxi Menu
Channels and other filter cards.)
I don’t want unavailable channels to display in the Moxi Menu. How do I get rid of
them?
Go to Settings, and then Channel List. To test whether you can view that channel, press ―Info‖
and select ―Watch‖. If you see the message ―No signal detected‖, you’ll know that you don’t
subscribe to that channel. Press the Zoom button to return to the Channel List. If you would like
to remove the channel, press OK to remove the orange mark. Repeat these steps for every
channel you would like to remove from the Moxi Menu. Be aware that all channels in your channel
map will appear in the results list for the Find By tools.
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