Moxi 3012 Anleitung zur Fehlerbehebung Seite 13

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www.moxi.com Moxi HD DVR
© ARRIS Group, Inc. 2009. All rights reserved. Page 13 of 16 Moxi HD DVR
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Jukebox
I am not able to access music from Finetune. What could be the problem?
Check your home network and your Internet connections. (See Section 4: Problems with Home
Networking.)
I am not able to access music from Rhapsody
®
. What could be the problem?
Check your home network and your Internet connections. (See Section 4: Problems with Home
Networking.)
Check with Rhapsody
®
(http://www.rhapsody.com/moxi/go) to make sure your subscription has
not expired.
Why is it taking so long before my Rhapsody song starts playing?
Moxi is retrieving your song from the Rhapsody server. Depending on your home network traffic,
the size of the song and the speed of the Rhapsody server it might take a few seconds before you
can play the song.
Media Link
Media Link cannot find my computer. What could be the problem?
For Media Link to function properly, make sure that:
A DLNA server is installed on your computer.
A home router is connected to both your computer and your Moxi HD DVR via a 100Mbps
wired Ethernet connection or higher (RJ-45).
Your Moxi HD DVR is not connected through a Virtual Private Network (VPN) tunnel.
Your computer is set up to share content according to your server’s instructions.
Your server software is not blocked by a Firewall.
Why can’t I see all my PC-based files through Media Link?
The Media Link will only display supported multimedia files that are in the shared folder on your
network computer for Windows Media Player or any other UPnP compliant DMS program you use
to stream to your Moxi HD DVR.
Note: Windows Media Connect or other Digital Media Server software do not show media files that
are not supported, or not recognized, such as iTunes audio files in MP4 (AAC) format, photos in
Bitmap (.bmp) or Graphic Interface Format (.gif).
I have multiple Moxi devices (HD DVRs and/or Mates) connected to the same
Home Network. The Moxi devices are not listed as servers in Media Link and
Recorded content from one HD DVR is not displaying in the Recorded TV folder of
one or more other Moxi devices. What could be the problem?
In order for Moxi devices to be listed in Media link and one Moxi device to see Recorded TV
content from other Moxi devices on a Home Network, all devices must be powered on and have
an active connection to the Home Network.
On all relevant Moxi devices, go to Diagnostics in Settings to check their Network Status. If the
status shows ―Unavailable‖ or ―No Link‖, refer to Section 4: Problems with Home Networking in
this document for solutions.
If the devices are powered on and have a link to the Home Network, reboot them to ensure their
software is in a valid state.
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