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Network Status in Diagnostics shows “No Link”. How can I fix that?
―No Link‖ means the cable is disconnected, router turned off, no IP address sent from home
network, or the system could not contact the home network. Check your home network
connection:
Check the Home Network connection recommendation table at the start of Section 4 to be
sure the connection between your router and the Moxi system is recommended for your
configuration. If using a wired connection, make sure it is through the Ethernet (RJ-45) port
on the rear of the Moxi system and that it is secure. A USB network connection is not
supported.
Check that your router is plugged in and turned on.
Check that your router has DHCP enabled. (Refer to the documentation included with your
router for instructions.)
Refer to your router manual for additional troubleshooting.
Network Status in Diagnostics shows “Could not ping DNS”. How can I fix that?
―Could not ping DNS‖ means home network connection is active, but the Internet connection
failed to connect to the Internet and the Moxi service connection failed.
Check to be sure the router is connected to the internet source. (DSL or cable modem)
The modem is plugged in and turned on.
Other computers can bring up a web browser. (If not, wait a bit to see if your internet
connection comes back. If it doesn’t, reboot the cable modem and or router.
Network Status in Diagnostics shows “Could not ping portal”. How can I fix that?
―Could not ping portal‖ means the home network connection and the Internet connection are
active, but the Moxi service connection failed to connect to the Moxi service If your home network
and Internet connection are OK, wait a few minutes and try again. There might be a problem with
the Moxi service connection. Go to Moxi.com to see if the site is temporarily down for
maintenance.
Section 5: Problems with Audio/Video during installation
I have an installed CableCARD™ but cannot access my premium channels. What
should I do?
Your cable service provider is responsible for properly configuring your CableCARD™. When you
call them for assistance, they may ask you for information regarding the CableCARD status, which
is found in the Moxi Menu. Go to Settings, select CableCARD and then choose an option as
advised by your cable provider.
I hear an echo on all channels. What can I do to stop it?
Moxi recommends using the TV's audio output or the Moxi system's audio output, but do not use
both, simultaneously. Digital TVs have a noticeable delay in audio and video processing. If you
use both the TV speaker and the Moxi system outputs together, there is a noticeable echo.
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