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© ARRIS Group, Inc. 2009. All rights reserved. Page 10 of 16 Moxi HD DVR
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I have a Switched Digital Video Tuning Adapter connected to my Moxi HD DVR.
When I attempt to tune to some channels, I see this message: “This channel is
temporarily unavailable. Please try again later.” What does that mean?
Availability of SDV channels is dependent on your Cable Service Provider. If they are unable to
provide the requested channel, the above message will appear. Attempt to retune the channel.
Please contact them if you have questions about their SDV policies.
I have a Switched Digital Video Tuning Adapter connected to my Moxi HD DVR. I
have noticed that some programs that are scheduled to record are not recording.
What could be the problem?
In order for Moxi to record a program on an SDV channel, the channel must be available. Moxi
will attempt to tune the channel several times during the scheduled program and record the show
from whatever point the channel becomes available.
If Moxi is never able to tune to the SDV channel, the program will be listed in Canceled & Deleted
with the notation that it was ―Unavailable.‖
Availability of SDV channels is dependent on your Cable Service Provider. Please contact them if
you have questions about their SDV policies.
Section 9: Problems with poor video
What can cause poor video?
Loose connections and too many splitters can lower your signal levels. To improve your signal
level, you can purchase an RF signal level amplifier. Contact your cable provider for assistance.
What can I do to get rid of macroblocking on the screen or to generally improve
my picture quality?
Check the following:
Check your signal quality. A weak signal can affect picture quality.
Check that all cables are connected to the proper ports and are secure.
Sometimes when watching streamed programming from a networked Moxi HD
DVR, the video is choppy and an indicator displays. What is the problem?
The available bandwidth on your home network may vary and can cause intermittent playback of
media. If this occurs while you are watching streamed video from Moxi HD DVRs, Moxi performs a
speed test and advises if the current speed will degrade the playback.
If the resulting speed is not sufficient, you can terminate other applications on your home
network, or wait until more bandwidth is available.
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